Thank you for shopping with us. We strive to provide you with high-quality products and a seamless shopping experience. Please take note of the following refund policy details:
1. All items sold by our store are sold "as is." We carefully curate and describe each product to the best of our abilities, ensuring accurate representations. Consequently, we do not offer refunds or exchanges for any purchased items unless they are defective or damaged upon delivery.
2. It is important to note that items from the same order may be delivered on separate days. While we make every effort to consolidate shipments, logistical factors may require items to be shipped individually.
3. Please be aware that all items are made to order, unless otherwise stated. This means that once your order is placed, our team begins the production process specifically for you. As a result, we cannot accept cancellations or changes to your order once it has been submitted.
4. Our standard shipping turnaround time is 8-14 business days. This includes the time it takes for production, packaging, and delivery. Kindly note that this estimate may vary due to factors beyond our control, such as unforeseen delays in the shipping process.
5. We kindly request that you provide the correct shipping address at the time of purchase. Inaccurate or incomplete addresses may result in delivery delays or failed deliveries. Any additional costs incurred due to address errors will be the responsibility of the customer.
6. All sales are final, except in cases where the items arrive defective or damaged. If you receive a defective or damaged item, please contact our customer support within [7] of delivery, providing relevant details and supporting evidence. We will assess the situation promptly and work towards an appropriate resolution.
7. Once your order has been placed, we are unable to make any alterations to it. This is because our fulfillment center has an efficient and automated process that allows us to process orders quickly. Therefore, please review your order carefully before completing the purchase.
We appreciate your understanding of our refund policy. Should you have any further questions or concerns, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.
